Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Return items to our office at 2220 Kildare Ave during office hours (Monday through Friday 9am-4pm). If your item is approved for a refund, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, refund may take a number of days to appear on your statement, depending on the service level of your credit card company.
Late or missing refunds
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@windsorcancerfoundation.org.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@windsorcancerfoundation.org and an exchange will be arranged.
Shipping returns
To return your product, first send a Return Request via Shipping to info@windsorcancerfoundation.org. Arrangements will be made for shipping returns including shipping address and label requirements.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@windsorcancerfoundation.org for questions related to refunds and returns.